Our Pledge
Trust, honesty, quality, reliability, communication - and a good laugh - are the foundation of our client relationships.
Effective plans and sustained change initiatives develop from strong relationships. To those we serve and their constituencies, Novos pledges to:
Effective plans and sustained change initiatives develop from strong relationships. To those we serve and their constituencies, Novos pledges to:
- Listen. Listen – and, oh, did we mention we listen – to client values, needs and interests.
- Work with integrity, consistency and reliability.
- Tell the truth – even, and importantly, when it is challenging to hear.
- Advise our clients honestly, openly and respectfully.
- Think and act broadly, creatively and resourcefully.
- Engage constituencies and stakeholders through innovation and activation.
- Source sustainable solutions from within.
- Exercise diplomacy as a way of life.
- Deliver a refined and devoted level of professionalism, value and quality to all we do.
- Work with, rather than shy away from, resistance.
- Guide and manage systems collaboratively.
- Question and challenge with the intention of reaching greater understanding and clarity.
- Ongoing personal development and learning.
- Adapt with a high tolerance for uncertainty. Bottom line: the social, business and political landscapes are in constant flux.
- Laugh with our clients, cry with our clients – we’re with you every step of the way.
- Be multi-faceted. The work we do is complex and requires one to access and leverage all parts of oneself: structured, disciplined, creative, adventurous, takes risks, positive and energetic yet grounded in reality.